FAQs
Frequently Asked Questions
What is Primal Peak?
Primal Peak is your online shop for quality fitness products designed to help you train smarter, stay strong, and reach your peak performance.
Where is Primal Peak located?
We are an online store based in the United States, delivering fitness gear nationwide straight to your doorstep.
Do I need an account to order?
No account is required. You can check out as a guest or create an account for faster checkout and easy order tracking.
Do you ship across the United States?
Yes, we deliver to all U.S. states. Shipping times may vary by location, but most orders arrive within 3–7 business days.
How do I track my order?
Once your order ships, we’ll email you a tracking number. You can follow your package easily through our website or the carrier’s site.
What payment methods do you accept?
We accept major credit cards, PayPal, Apple Pay, and Google Pay. All payments are safe and securely processed.
Is my payment information safe?
Yes, we use industry-standard encryption to protect your payment details. Your personal information is never shared or stored without your consent.
Are your fitness products durable?
Absolutely. Each item is tested for strength, durability, and safety to make sure it stands up to your toughest workouts.
Do you offer workout guides with products?
Some products include beginner-friendly workout tips. We also share helpful fitness resources on our website to support your training journey.
How do I know which product is right for me?
Each product page includes clear details, sizes, and uses. If you need help, our team is happy to guide you with recommendations.
What is your return policy?
We offer 30-day hassle-free returns. If you’re not satisfied, simply send the product back in original condition for a full refund.
How do I start a return?
Contact our support team with your order number. We’ll guide you through the return process and provide a prepaid shipping label if needed.
How long do refunds take?
Refunds are processed within 5–7 business days after we receive your returned item. The credit appears on your original payment method.
How can I contact Primal Peak?
You can reach us through email or our website’s contact form. We aim to respond within 24 hours on business days.
Do you offer discounts or promotions?
Yes, we run seasonal promotions and exclusive discounts. Sign up for our newsletter to stay updated on the latest deals.
Can I change or cancel my order after placing it?
You can request changes or cancellations within 12 hours of purchase. After that, orders may already be in processing or shipping.
We’re Here to Help
No matter your fitness level, we’re here to help you every step of the way. Just reach out, and we’ll guide you toward your goals.